Returns & refunds.

We want you to love what you buy. If something isn't right, here's exactly what to do — built on what the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020 require.

1. Return window — 3 days

You can request a return within 3 days of delivery, no questions asked, as long as the conditions in section 3 are met.

2. How to start a return

1. Sign in and go to My Orders.
2. Open the order and click Request a return.
3. Tell us the reason (size, fit, defect, wrong item, etc.).
4. We arrange reverse pickup within 2–4 business days via our courier partner.
5. Once received and inspected, your refund is issued.

3. What can be returned

Items must be:

• Unworn, unwashed, and undamaged.
• Returned with all original tags, labels, and packaging intact.
• Free of stains, smells (perfume, smoke), pet hair, or makeup marks.

4. What cannot be returned

• Innerwear, socks and swimwear (hygiene reasons).
• Items marked Final Sale at checkout.
• Items where the tag or original packaging is missing or damaged.
• Items damaged through normal wear and tear after delivery.

5. Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered: notify us within 48 hours of delivery with photos. We will arrange free reverse pickup and issue a full refund or exchange — your choice — once we receive the item.

6. Refund amount

Your refund will equal the price you paid for the item, including any GST. Shipping charges (if any were paid at checkout) are non-refundable unless the return is due to our error (damaged, defective, or wrong item shipped).

7. Refund timeline

Once we receive and inspect the returned item:

• Refunds to the original payment method are initiated within 2 business days.
• Razorpay typically takes 5–7 business days to credit back to your card / UPI / netbanking.
• For Cash-on-Delivery orders (if and when offered), refunds are issued as a bank transfer; please provide IFSC and account number.

You'll receive an email when the refund is initiated and another when it's completed.

8. Cancellation before dispatch

You can cancel any order at any time before it is marked Shipped, for a full refund. Email admin@revivalryf.com with your order number. Once shipped, the order moves into the standard returns flow.

9. Exchanges

We don't offer direct size exchanges — instead, request a return for refund and place a fresh order for the right size. This is faster and avoids the back-and-forth.

10. International returns

We currently ship and accept returns only within India.

11. Need help?

For any return-related issue: admin@revivalryf.com · DM us @revival_ryf. We respond within 24 hours on business days.